A lawsuit regarding another issue, disc scratching has been launched
One of the many issues regarding the 360; disc scratching is fairly prevalent, although not as seemingly widespread as the infamous red rings.
According to numerous reports I've read on Xbox-Scene, this is caused because some felt was not applied to the inside of the tray itself. The felt would have allowed a cushion for the disc as well as elevating it in order to prevent scratches. This is some felt that's a fraction of cent to mass produce and would have easily prevented all this.
*sigh* Come on MS, this is just sad. The Xbox I knew and loved is long gone, as are Ed Fries and Seamus Blackley, among others. It's a shame to see the Xbox name tarnished for no reason other than one of the richest companies in the world being cheapskates.
Tuesday, July 10, 2007
N'Gai Croal says Recall the 360!
N'Gai Croal says recall the 360!
The Newsweek Level Up man with the dreads has lambasted MS for the 360's faults.
"...Again, if Bach is correct and this is problem is truly design-related rather than manufacturing-related, and Microsoft still can't or won't be more forthcoming, then it should either institute a general product recall, or offer to completely replace any Xbox 360 whose model numbers come from those batches with this design flaw.
We say this for three reasons. First, it took Microsoft months to acknowledge the scope of the problem, long after afflicted Xbox 360 owners were already complaining loudly, attempting to identify the issue, and desperately inventing homegrown remedies. So to finally have Microsoft admit that, yes, there is a problem, is much like a wife who's found lipstick on her husband's collar; strange numbers in his mobile phone; and unspecified charges on his credit card. When he finally admits that, yes, he has been cheating, she's going to feel relieved that, thank god, she isn't crazy. But to simply have that acknowledged, accompanied by a bouquet of flowers, some chocolates and a promise never to stray again, is unlikely to restore said wife's trust. Microsoft needs to issue a full and frank accounting of what took place rather than the modified limited hangout wrapped in an extravagant display of remorse that we've seen thus far.
The system is defective. The time has long passed and before Halo 3 hits, MS must do something more than apply a giant band-aid to cover a gaping wound. It's infected, festering and about to mutate into something horrid.
It's a system that costs just $6 to manufacture, it was rushed out in 2005 and they just cut too many costs to try and make a profit. MS cheaps out, we pay and now they have to pay. You'd think we could go one console generation without having one turd of a system.
The Newsweek Level Up man with the dreads has lambasted MS for the 360's faults.
"...Again, if Bach is correct and this is problem is truly design-related rather than manufacturing-related, and Microsoft still can't or won't be more forthcoming, then it should either institute a general product recall, or offer to completely replace any Xbox 360 whose model numbers come from those batches with this design flaw.
We say this for three reasons. First, it took Microsoft months to acknowledge the scope of the problem, long after afflicted Xbox 360 owners were already complaining loudly, attempting to identify the issue, and desperately inventing homegrown remedies. So to finally have Microsoft admit that, yes, there is a problem, is much like a wife who's found lipstick on her husband's collar; strange numbers in his mobile phone; and unspecified charges on his credit card. When he finally admits that, yes, he has been cheating, she's going to feel relieved that, thank god, she isn't crazy. But to simply have that acknowledged, accompanied by a bouquet of flowers, some chocolates and a promise never to stray again, is unlikely to restore said wife's trust. Microsoft needs to issue a full and frank accounting of what took place rather than the modified limited hangout wrapped in an extravagant display of remorse that we've seen thus far.
The system is defective. The time has long passed and before Halo 3 hits, MS must do something more than apply a giant band-aid to cover a gaping wound. It's infected, festering and about to mutate into something horrid.
It's a system that costs just $6 to manufacture, it was rushed out in 2005 and they just cut too many costs to try and make a profit. MS cheaps out, we pay and now they have to pay. You'd think we could go one console generation without having one turd of a system.
Monday, July 9, 2007
Why the 360 failed (I could've told you that)
The 360 failed because it's cheap, no shit Sherlock
"Asian Xbox 360 manufacturers are blaming poor console design, cheap components and a lack of testing coupled with a manic obsession by Microsoft to beat Sony as the reasons for the Xbox 360 "Red Ring Of Death" problems."
Wow, a system rushed out of the gate in 2005 with a tard pack, cheap components, $6 manufacturing cost, a jet engine inside it and cheap plastic on the outside isn't the best piece of hardware out there? I'm not surprised. The Xbox was a surprisingly stable piece of hardware last-gen, but then again, they had a lot to prove. The people in charge of the first Xbox were a lot smarter and more idealistic. They didn't want it to be like the PS2, something that kept breaking down and was unreliable.
So when MS wanted to try and win this generation, they copied the PS2 to a T. I guess they missed the memo where it said they shouldn't have copied the shitty hardware. Oh well, let MS do what they always do, ignore, deny and patch, patch, patch!
"Asian Xbox 360 manufacturers are blaming poor console design, cheap components and a lack of testing coupled with a manic obsession by Microsoft to beat Sony as the reasons for the Xbox 360 "Red Ring Of Death" problems."
Wow, a system rushed out of the gate in 2005 with a tard pack, cheap components, $6 manufacturing cost, a jet engine inside it and cheap plastic on the outside isn't the best piece of hardware out there? I'm not surprised. The Xbox was a surprisingly stable piece of hardware last-gen, but then again, they had a lot to prove. The people in charge of the first Xbox were a lot smarter and more idealistic. They didn't want it to be like the PS2, something that kept breaking down and was unreliable.
So when MS wanted to try and win this generation, they copied the PS2 to a T. I guess they missed the memo where it said they shouldn't have copied the shitty hardware. Oh well, let MS do what they always do, ignore, deny and patch, patch, patch!
Thursday, July 5, 2007
3 year warranty for 3 red rings doesn't make 360 more reliable
Well, the 360's been out for almost two years. It's unreliable, loud, clunky and cheaply made. Y'know, things break still applies just as much now as it did in 2005. So what does MS do? Well, they're patching hardware by adding a new GPU heatsink and extended the warranty! You can smell that pungent aroma from a looming class-action lawsuit permeating the internet...
That's right, because 360's are continuing to break down and MS is overwhelmed with dead systems, they're extending the warranty. The warranty which used to be 90 days, which was extended to 1 year, has now been extended to 3 years. So at least you're covered when the system breaks again.
Now, this sounds fine and all, but there's still the whole process of sending a dead system and receiving a working system. Today, I just got my system back, 31 days after I had sent it in! So if you don't mind waiting a month with no system, while you wait for MS to repair it, then you're golden.
Warranty Update Information
An Open Letter from Petey Moore
That's right, because 360's are continuing to break down and MS is overwhelmed with dead systems, they're extending the warranty. The warranty which used to be 90 days, which was extended to 1 year, has now been extended to 3 years. So at least you're covered when the system breaks again.
Now, this sounds fine and all, but there's still the whole process of sending a dead system and receiving a working system. Today, I just got my system back, 31 days after I had sent it in! So if you don't mind waiting a month with no system, while you wait for MS to repair it, then you're golden.
Warranty Update Information
An Open Letter from Petey Moore
An Open Letter From Peter Moore
An Open Letter From PeteyMooreproblems
"To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty."
Stop apologizing and get off your ass and make a system that doesn't break. There will be no magic Peter Moore pixie fairies fixing all the 360s in the world, the system is unchanged... A 3-year warranty is really just a band-aid, albeit a large one. Is just wanting to play games too much to ask? The system is not any more reliable than it was, the 2nd GPU heatsink is a 'hardware patch' and the 3 red rings will be the final boss of Halo 3.
"To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty."
Stop apologizing and get off your ass and make a system that doesn't break. There will be no magic Peter Moore pixie fairies fixing all the 360s in the world, the system is unchanged... A 3-year warranty is really just a band-aid, albeit a large one. Is just wanting to play games too much to ask? The system is not any more reliable than it was, the 2nd GPU heatsink is a 'hardware patch' and the 3 red rings will be the final boss of Halo 3.
Tuesday, July 3, 2007
"1/3 Ain't Bad" - Future Peter Moore Quote
"EB Games held conference calls for its Canadian stores informing them of the extended warranty policy changes and revealing alarming failure rates of the Xbox 360. “The real numbers were between 30 to 33 percent,” said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles."
read more | digg story
Been waiting a month for my 2nd dead system to come back, double the wait the first time it broke. It's just annoying as hell having a $400 piece of electronics equipment that can die randomly, not to mention the $480 version isn't even any safer, plus they still haven't fixed the d-pad.
MS cheaped out, (yet sells us pictures at pure profit) and we all have to suffer for their mistakes. The Core pack was an ominous sign more people should have paid attention to. Unfortunately for us, hardware quality didn't seem like a high priority compared to a 2005 launch and being able to turn a profit within 2 years.
In addition to getting great games this fall, the PS3 is a more capable machine with a solid design, Blu-ray's larger disc space and a standard hard drive. The Wii is just unstoppable and MS is helping keep it that way.
Inconvenience = unhappy consumers who will not stay loyal forever.
"1/3 Ain't Bad" - Future Peter Moore Quote
"Less than 2/5 of 360 owners are disappointed" - Future Peter Moore Quote
"Halo 3 won't hit PC for a couple years" - Future Peter Moore Quote
"You get what you pay for" - Future Kaz Hirai Quote
read more | digg story
Been waiting a month for my 2nd dead system to come back, double the wait the first time it broke. It's just annoying as hell having a $400 piece of electronics equipment that can die randomly, not to mention the $480 version isn't even any safer, plus they still haven't fixed the d-pad.
MS cheaped out, (yet sells us pictures at pure profit) and we all have to suffer for their mistakes. The Core pack was an ominous sign more people should have paid attention to. Unfortunately for us, hardware quality didn't seem like a high priority compared to a 2005 launch and being able to turn a profit within 2 years.
In addition to getting great games this fall, the PS3 is a more capable machine with a solid design, Blu-ray's larger disc space and a standard hard drive. The Wii is just unstoppable and MS is helping keep it that way.
Inconvenience = unhappy consumers who will not stay loyal forever.
"1/3 Ain't Bad" - Future Peter Moore Quote
"Less than 2/5 of 360 owners are disappointed" - Future Peter Moore Quote
"Halo 3 won't hit PC for a couple years" - Future Peter Moore Quote
"You get what you pay for" - Future Kaz Hirai Quote
Coincidence?
Maybe it's that guy who's on his 12th system or maybe it's that guy who should be helping remedy this situation.
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