Well, the 360's been out for almost two years. It's unreliable, loud, clunky and cheaply made. Y'know, things break still applies just as much now as it did in 2005. So what does MS do? Well, they're patching hardware by adding a new GPU heatsink and extended the warranty! You can smell that pungent aroma from a looming class-action lawsuit permeating the internet...
That's right, because 360's are continuing to break down and MS is overwhelmed with dead systems, they're extending the warranty. The warranty which used to be 90 days, which was extended to 1 year, has now been extended to 3 years. So at least you're covered when the system breaks again.
Now, this sounds fine and all, but there's still the whole process of sending a dead system and receiving a working system. Today, I just got my system back, 31 days after I had sent it in! So if you don't mind waiting a month with no system, while you wait for MS to repair it, then you're golden.
Warranty Update Information
An Open Letter from Petey Moore
Showing posts with label Warranty. Show all posts
Showing posts with label Warranty. Show all posts
Thursday, July 5, 2007
An Open Letter From Peter Moore
An Open Letter From PeteyMooreproblems
"To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty."
Stop apologizing and get off your ass and make a system that doesn't break. There will be no magic Peter Moore pixie fairies fixing all the 360s in the world, the system is unchanged... A 3-year warranty is really just a band-aid, albeit a large one. Is just wanting to play games too much to ask? The system is not any more reliable than it was, the 2nd GPU heatsink is a 'hardware patch' and the 3 red rings will be the final boss of Halo 3.
"To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty."
Stop apologizing and get off your ass and make a system that doesn't break. There will be no magic Peter Moore pixie fairies fixing all the 360s in the world, the system is unchanged... A 3-year warranty is really just a band-aid, albeit a large one. Is just wanting to play games too much to ask? The system is not any more reliable than it was, the 2nd GPU heatsink is a 'hardware patch' and the 3 red rings will be the final boss of Halo 3.
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